Privacy Policy

Last Updated: January 2026

Bells and Spikes (“we,” “us,” or “our”) is a Virginia-based pet sitting company located in Virginia Beach, VA. We are committed to protecting your privacy and safeguarding the personal information you share with us through our website, services, and communications.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit bellsandspikes.com, submit forms, book services, or communicate with us in any way.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address

  • Inquiry Information: Details submitted through contact or inquiry forms

  • Client & Booking Information: Information provided through our third-party client portal and booking system (Pet Software)

  • Communication Data: Emails, text messages, or phone communications with us

  • Website Usage Data: IP address, browser type, pages visited, and interaction data collected through analytics tools

We do not knowingly collect sensitive personal information unless voluntarily provided and necessary to deliver our services.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and communicate with you

  • Schedule, manage, and provide pet sitting services

  • Maintain client records and booking details

  • Send service-related emails and updates

  • Send appointment reminders and service communications via text message (with consent)

  • Improve our website, services, and customer experience

  • Comply with legal and business obligations

3. Client Portal & Third-Party Services

We use trusted third-party platforms to operate our business:

  • Squarespace – Website hosting and contact/inquiry forms

  • Pet Software – Client portal and booking system

  • Google Analytics – Website analytics and performance tracking

  • Squarespace Email Campaigns – Email communications and newsletters

  • RingCentral – Business phone and text messaging services

Your information may be processed by these providers solely to perform services on our behalf and in accordance with their respective privacy policies.

4. Text Messaging & Mobile Opt-In

This section explains how we communicate with you by text message and how your consent is handled.
If you opt in to receive text messages from Bells and Spikes, we may send service-related messages such as appointment reminders, updates, or responses to inquiries.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

You may opt out of text messages at any time by replying STOP or by contacting us directly.

5. Cookies & Analytics

Our website uses cookies and similar technologies through Squarespace and Google Analytics to:

  • Understand how visitors use our website

  • Improve website functionality and performance

  • Analyze traffic and usage trends

You can adjust your browser settings to refuse cookies, though some features of the site may not function properly.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only:

  • With service providers necessary to operate our business

  • To comply with legal obligations or enforce our policies

  • To protect the rights, property, or safety of Bells and Spikes, our clients, or others

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system can be guaranteed 100% secure, we strive to use commercially acceptable means to protect your data.

8. Children’s Privacy

Our services and website are intended for individuals aged 13 and older. We do not knowingly collect personal information from children under 13.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request corrections or updates to your information

  • Request deletion of your personal information, subject to legal or contractual obligations

To exercise these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Bells and Spikes
Virginia Beach, VA
Email: bellsandspikes@gmail.com